Terms of service

PAWELIXA TERMS OF SERVICE
Last updated: 29 August 2026
These Terms of Service apply when you access pawelixa.com or purchase products from Pawelixa.
By using the website or placing an order, you agree to these terms.
Online Store
Pawelixa operates an online retail store offering pet-care and related products.
We may add, remove or modify products at any time.
Product Information
We aim to display product descriptions, photographs, specifications and pricing accurately.
Colours and appearance may vary slightly depending on screens, photography, manufacturing variations or packaging updates.
Nothing in these terms removes any right a consumer has where a product is materially different from its description.
Prices
Prices displayed on the website are shown in the currency indicated.
Prices, promotions and discounts may change without notice before an order is placed.
Once an order has been accepted, we will not normally alter the agreed purchase price except where required to correct an obvious error or as permitted by law.
Orders
Submitting an order does not necessarily mean it has been accepted.
We may cancel or refuse an order where reasonably necessary, including in cases involving:
• suspected fraud;
• pricing errors;
• stock errors;
• payment failure;
• delivery restrictions; or
• misuse of promotional offers.
If we cancel an order after receiving payment, we will provide an appropriate refund.
Payment
Payment must be made using an accepted checkout payment method.
Payment services may be provided by third-party processors.
Shipping
Delivery is governed by the Pawelixa Shipping Policy.
Returns
Returns and refunds are governed by the Pawelixa Returns & Refunds Policy.
Promotions and Discount Codes
Promotional codes:
• may have expiry dates;
• may apply only to selected products;
• may have minimum spend requirements;
• generally cannot be exchanged for cash; and
• may not be combined unless Pawelixa states otherwise.
Proper Product Use
Customers should use products according to supplied instructions and for their intended purpose.
Pawelixa is not responsible for damage caused solely by misuse, modification or use contrary to reasonable instructions, subject always to rights that cannot legally be excluded.
Intellectual Property
The Pawelixa name, branding, logos, website designs, original photographs, graphics and original content are protected by applicable intellectual-property laws.
You may not reproduce or commercially exploit Pawelixa content without permission except where permitted by law.
Prohibited Conduct
You must not:
• misuse the website;
• attempt unauthorised access;
• interfere with website security;
• use the store for fraudulent purposes;
• upload malicious code; or
• infringe the rights of Pawelixa or others.
Third-Party Services
Our website may use or link to third-party services.
Those services may operate under their own terms and privacy policies.
Consumer Rights
Nothing in these Terms excludes rights that cannot legally be excluded.
For Australian consumers, consumer guarantees apply automatically. Businesses cannot use terms or store policies to take away these rights.
Limitation of Liability
To the maximum extent permitted by law, Pawelixa is not liable for indirect losses that are not reasonably foreseeable.
Nothing in this provision excludes liability or remedies that cannot legally be excluded, including rights under Australian Consumer Law.
Australian businesses can be liable for reasonably foreseeable loss caused by a failure to meet consumer guarantees.
Governing Law
These Terms are governed by the laws applicable in New South Wales, Australia, subject to any mandatory consumer protections that apply in a customer's location.
Contact
Questions about these Terms can be sent to:
info@pawelixa.com