Shipping policy

PAWELIXA SHIPPING POLICY
Last updated: 29 August 2026
Pawelixa delivers products to customers in Australia and selected international destinations.
Order Processing
Orders are processed after payment has been successfully received.
Processing times and estimated delivery times may vary depending on:
• destination;
• product availability;
• fulfilment location;
• carrier;
• weekends and public holidays; and
• customs or other events outside our reasonable control.
Estimated delivery information will be displayed on the product page, checkout or order confirmation where available.
International Fulfilment
Pawelixa may use third-party fulfilment and logistics partners.
As a result, some products may be dispatched from a fulfilment location outside the customer's country.
Where an order contains multiple items, items may occasionally arrive in separate packages.
Tracking
Where tracking is available, tracking details will be provided after dispatch.
Tracking information can sometimes take a short period to become active after the carrier receives the parcel.
Delivery Estimates
Delivery dates are estimates rather than guaranteed arrival dates unless we expressly state otherwise.
Pawelixa is not responsible for reasonable carrier delays outside our control, but we will assist customers where a parcel appears lost or significantly delayed.
Incorrect Addresses
Customers are responsible for entering a complete and accurate delivery address.
If you notice an error, contact info@pawelixa.com immediately.
We cannot guarantee that an address can be changed after an order has entered fulfilment.
Additional delivery costs arising from an incorrect address may be charged to the customer where permitted by law.
Customs, Duties and Taxes
International orders may be subject to import taxes, customs duties or other charges imposed by the destination country.
Where these charges are not collected at checkout, the customer may be responsible for them.
Any taxes or duties displayed and collected at checkout will be handled as indicated during checkout.
Lost or Damaged Parcels
If your parcel appears lost or arrives damaged, contact us at:
info@pawelixa.com
Please include your order number and, for damaged shipments, photographs of the parcel and product where possible.