Refund policy

PAWELIXA RETURNS & REFUNDS POLICY
Last updated: 29 August 2026
At Pawelixa, we want you to be satisfied with your purchase. This policy explains how returns, refunds, exchanges, damaged items and faulty products are handled.
14-Day Change-of-Mind Returns
You may request a change-of-mind return within 14 days of delivery.
To qualify, the product must:
• be unused and in its original condition;
• be clean and free from pet hair, dirt, odours, damage or signs of use;
• include the original packaging and accessories; and
• be accompanied by proof of purchase or your order number.
Because FurLift Pro is designed to collect pet hair and debris, products that have been used are generally not eligible for a change-of-mind return.
This restriction does not affect your rights where a product is faulty, defective, damaged or otherwise covered by applicable consumer law.
To request a return, contact:
info@pawelixa.com
Please do not send a product back before receiving return instructions from Pawelixa.
Change-of-Mind Return Shipping
Customers are responsible for the cost of returning change-of-mind items unless Pawelixa agrees otherwise.
Original delivery charges are generally not refundable for change-of-mind returns.
We recommend using tracked postage. Pawelixa cannot guarantee receipt of returned items that are sent without tracking.
Faulty, Damaged or Incorrect Products
Please contact us if your order:
• arrives damaged;
• is defective or faulty;
• is materially different from its description; or
• is not the product you ordered.
We may ask for your order number, photographs, video or other information reasonably required to assess the issue.
If a product is confirmed to be faulty, Pawelixa will provide the remedy required by applicable consumer law and reimburse reasonable return costs where required.
Australian consumer guarantees apply automatically and cannot be removed by a store policy. A consumer may be entitled to a refund or replacement for a major failure, while different remedies can apply to minor failures.
Australian Consumer Law
For Australian customers, nothing in this policy excludes, restricts or modifies rights available under the Australian Consumer Law.
Consumer guarantees cannot be limited to a particular number of days simply because a business offers a voluntary 14-day return policy.
Refund Processing
Once we receive and assess an eligible return, we will notify you of the outcome.
Approved refunds will normally be issued to the original payment method.
Banks, card providers and payment services may require additional processing time after Pawelixa issues the refund.
Exchanges
Where appropriate, Pawelixa may offer a replacement or exchange.
Contact info@pawelixa.com before returning your item.
Order Cancellations
If you need to cancel an order, contact us as quickly as possible.
If the order has not yet been processed or dispatched, we will try to cancel it.
If it has already been shipped, the order may need to be handled under this Returns & Refunds Policy.